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※  Viewly3D · Privacy

privacy policy

Last updated · April 21, 2026

1. Introduction

This privacy policy describes how Noomua handles data collected through Viewly3D, our Shopify app that adds 3D and AR product viewers to merchant product pages. By installing Viewly3D, you agree to the practices described in this policy.

2. Data we collect

When you install and use Viewly3D, we collect the following:

  • Store information. Your Shopify store domain (your-store.myshopify.com), shop ID, and store owner email address, provided by Shopify as part of standard session metadata during installation.
  • Product data. Product IDs, titles, handles, and image URLs read from your store via the Shopify Admin API - limited to the products you enable 3D or AR viewing on.
  • 3D model files. GLB-format 3D model files you upload directly, or that Viewly3D generates from product photos you upload. These are stored alongside their association with the product they belong to.
  • Generation history. A record of each 3D generation request, including timestamps, credit usage, and status. Used to manage credit balances and resolve billing questions.
  • Billing records. Charge IDs and status returned by the Shopify Billing API for your plan and any credit purchases.
  • Account metadata. Installation timestamp, current plan tier, and cumulative usage counts.

3. Data we do not collect

  • Personal data from your customers - no buyer PII ever reaches Viewly3D.
  • Order data or payment data - all billing is handled by Shopify Billing.
  • Customer browsing behavior on your storefront - we do not use analytics or tracking cookies on the buyer side.

4. How we use your data

  • To display 3D and AR viewers. Product associations and 3D model files are loaded into the storefront viewer when a buyer opens a product page on your store.
  • To generate 3D models. Product photos you upload for AI generation are sent to Meshy AI to produce a GLB model, which is then stored in your account.
  • To track usage and manage billing. Generation history, plan tier, and usage counts are used to enforce plan limits and process charges through Shopify Billing.
  • To maintain and improve the app. Aggregate usage patterns help us understand how the app is used and what to improve.

5. Third-party services

Viewly3D relies on the following third-party services to operate. Each has its own privacy policy:

  • Shopify. Product data is read via the Shopify Admin API. App installation, authentication, and billing (including all payment data) are managed by the Shopify platform. Viewly3D does not see or handle payment card information.
  • Supabase. We use Supabase as our database provider and for storage of your GLB model files. Your data is stored in Supabase's EU-West region and encrypted at rest.
  • Meshy AI. Product photos you submit for AI 3D generation are transmitted to Meshy AI for processing. Submitted photos are deleted from Viewly3D storage after generation completes successfully. Meshy AI's data handling is governed by its own privacy policy.
  • Fly.io. Viewly3D runs on Fly.io infrastructure hosted in the EU region.

We do not sell your data or share it with third parties for advertising or marketing purposes.

6. Data retention

  • 3D model files and product associations are retained for as long as Viewly3D is installed on your store.
  • Product photos you upload for AI generation are deleted from Viewly3D storage after the corresponding GLB has been generated and stored.
  • Generation history and billing records are retained while the app is installed so you can review past activity.
  • When you uninstall Viewly3D, your shop record, all 3D model files, and generation history are purged from our systems within 48 hours.

You may request immediate deletion of your data by contacting us at hello@noomua.com.

7. Data security

  • All data in transit is encrypted using HTTPS/TLS.
  • Supabase provides encrypted-at-rest storage for database records and GLB model files.
  • Shopify API access tokens are managed by Shopify's OAuth infrastructure - we do not store raw API credentials outside encrypted session storage.
  • Billing is handled by Shopify Billing - we do not handle payment data directly.

8. Cookies

Viewly3D uses a single authentication session cookie, set when a merchant loads the embedded app in the Shopify admin. We do not set analytics cookies, advertising cookies, or any third-party tracking cookies. The Viewly3D storefront viewer does not set cookies on your buyers' browsers.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict the processing of personal data we hold about your store, and to receive a portable copy of that data. To exercise any of these rights, contact us at hello@noomua.com and we will respond within a reasonable timeframe.

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Viewly3D does not sell personal information.

10. GDPR compliance

Viewly3D registers the mandatory GDPR compliance webhooks required by Shopify: customers/data_request, customers/redact, and shop/redact. These webhooks ensure that customer and shop data deletion requests are handled in accordance with Shopify's GDPR requirements.

Viewly3D does not collect personal data from your customers - only store-level merchant data and product information.

International data transfer. Viewly3D stores all merchant and model data in the European Union. Supabase storage is located in the EU-West region and application servers run on Fly.io in the EU region. If you are accessing Viewly3D from outside the EU, your data will be transferred to and stored on servers located in the EU.

11. Children's privacy

Viewly3D is intended for Shopify merchants operating businesses. It is not directed at children under 13, and we do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy as the app evolves or as legal requirements change. Material changes will be noted with an updated date at the top of this page. Continued use of Viewly3D after changes are posted constitutes acceptance of the updated policy.

13. Contact

For privacy-related questions or data requests regarding Viewly3D, contact us at hello@noomua.com. Please include “Viewly3D Privacy” in the subject line.

Also see: Terms of Service for Viewly3D